Companies today recognize the value of a qualified and efficient service department. The reason is simple: customer service is often the only direct experience that a customer will have with your organization. Good customer service builds trust, reinforces your brand, solves problems and is of course a great way to gain new customers through reputation and word of mouth.
The ability to deliver a flawless customer experience has become increasingly complex with a multi-channel interaction that includes phone service, website, chat, and even social media. Having the right tools and processes is key. The Nubik Service Success Program is designed for high tech companies, to help you understand the scope and scale of your processes, at all levels in your organization, so you can implement the highest levels of customer care.
Define a vision that is in line with your corporate values, and has measurable and achievable objectives.
Know what your customers expect, evaluate how you are meeting those expectations and identify areas to surprise and delight your customers, to reinforce your corporate brand.
Identify and implement the right technology that keeps your customers, service staff, service management, and your executive team on the same page.
Design a data driven process that allows you to measure your goals so you can easily identify where you are reaching these goals and where you need to double down on your efforts.
Like a sherpa guiding you to climb the highest peaks and reach the summit safely, Nubik takes your company by the hand and leads you towards excellence. We use a three step approach:
Through a series of personnel interviews and process audits, we perform a thorough analysis of all touchpoints of your current service offer.
We produce a series of recommendations to enhance your current service offer, designed to align your processes with your strategic goals.
Through a series of coaching workshops, we make sure everyone is working together as a team, and has the necessary knowledge and tools to excel in their day-to-day tasks.
Our tenured service consultants, share industry best practise, deep technological knowledge, and practical business savvy to help your organisation overcome the challenges of delivering and maintaining high-quality service. We’re invested in your customer service success and are here to help you bring your company to the next level.