Information technology (IT) departments are core to the success of any organisation. They provide the tools that enable other functional units to do their jobs and they provide support to users of those tools. As companies seek new business models that provide recurring engagement and opportunities for recurring revenues, IT (i.e. Dev Ops) is tasked with provisioning and managing infrastructure components that are expected to be available at all times while offering maximum performance. While the move to cloud-based applications has simplified IT’s efforts, the explosion of users bringing personal devices such as smartphones and tablets has both increased the complexity of supporting multiple device types and increased the call upon resources such as bandwidth and servers. Like other departments operating in a competitive environment, IT is expected to always do more with less.
Nubik’s cloud-based solutions are designed to enhance an organisation’s IT performance and effectiveness while reducing the complexity of the IT infrastructure. The same technologies that can be deployed to meet the needs of other functional departments as they seek to respond to the needs of customers, suppliers, and other business partners can also be used to meet IT’s own operating needs. These include custom applications as well as powerful purpose-built tools for phone, online, and in-person support, providing IT personnel with an accurate picture of current and historical efforts and user interactions. These solutions offer reporting capabilities that enable IT to measure the effectiveness of its support activities, and the ability to manage a variety of connected devices, including the Internet of Things (IoT).