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The manufacturing industry is adding increasing emphasis on digitization of processes and the need for skilled workers. New data-driven software and technologies, such as cloud ERP solutions, are helping manufacturing companies become more agile, innovative, and competitive. The Manufacturing Leadership Council has outlined a number......

It’s the 2020s and there’s no reason for your field service technicians to be working on a service island. That is, they shouldn’t feel stranded, without the right information to complete a task. The latest technology enables your team to be connected to insights, customer......

As part of Spring ‘20 (CPQ v224) release, a change to the Formula field on the Price Action object will be implemented. Percent values in Price Action Formula will need to be a decimal value. Example.: 50% would currently be 50 and will need to......

With many baby boomers heading into retirement, employers are looking for ways to attract and retain millennials in field service technician roles. Here’s a look at what millennials want, tips for training methods, and how companies can adapt to the workforce demographic....

It’s the start of a new year and a new decade, which means manufacturing companies have their sight set on industry trends and developments that can help them grow. The following 10 manufacturing trends have a common thread woven through them: smart technology. Making the......

Customer service is a crucial component of any business. It can make or break how connected your customer feels to your brand. That’s why your first line, your field service personnel, need to be equipped with everything they need to deliver a seamless customer experience.......

As we enter a new year, many manufacturing companies are looking at how they can further embrace the digital revolution and continue to overcome growth challenges. Our recommendation is to build a key foundation for smart manufacturing with Rootstock ERP, software that leverages the Salesforce......

Life in the shoes of a field service technician can change from day-to-day. The role has its benefits, including interacting with customers and getting to meet new people, feeling a sense of accomplishment when a problem is solved and the job is done, learning new......

When Salesforce launched Field Service Lightning, it was a gamer-changer. Companies are able to provide their field service personnel with a mobile hub for all things field service and have data at their fingertips. Here are three benefits of Field Service Lightning: 1. Existing Salesforce......

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