12 Dec 5 Key Features of Salesforce Field Service Lightning
Salesforce Field Service Lightning allows you to optimize your workforce. This field service solution leverages your Service Cloud data to aid dispatchers, mobile workers and managers in delivering the best customer service.
5 Key Features of Salesforce Field Service Lightning
1. Work Order Management
With Salesforce Field Service Lightning you can streamline your field service operations and use data to further increase efficiency. Create and manage work orders for field service operators
2. Smart Appointment Scheduling
Automation allows tasks to be automatically assigned based on location and the resources and skills you have available, optimizing your schedule. Having smart scheduling and crew tracking on your side means you can leverage this powerful Field Service Lightning tool to increase the productivity of your team.
3. Improve First-Visit Resolution
With Field Service Lightning software your team can resolve service calls quicker. Leveraging the power of Einstein AI, mobile employees can identify parts with image recognition. This cuts out back-and-forth trips to confirm an item, plus provides technicians with accurate set-up instructions so they can get the job done right the first time.
4. Field Service Analytics
With access to Field Service Analytics, your dispatchers and managers will have real-time visibility at their fingertips. They can use the insights into operational performance and KPIs to make smarter decisions. Plus, analyze your data from multiple platforms, and address customer complaints before they happen.
5. Mobile Access
On-site job management is easier with the Field Service Lightning mobile app. With access to Field Service Lightning features on-the-go, your team can collaborate in real-time. Give your mobile workforce exactly what they need to get the job done, regardless of cell phone connectivity.
Start improving your field service management. With Field Service Lighting you can deliver seamless customer experiences, enhance productivity at the customer site, and deploy and manage your field assets intelligently. Learn more about Salesforce Field Service Lightning.