By Junaid (Jay) Ikram - Business Solutions Architect - Nubik Certified AWS and Salesforce Consultant, specializing in Genesys, Amazon Connect, and Sales/Service Cloud platform…   To improve customer experience, that's a sentence echoing in meeting rooms every week. Contact centers traditionally have mostly been perceived as cost centers,...

In this article, my goal is to help Salesforce administrators understand an organization’s business, identify the inherent issues, and deliver solutions to drive sales. The process begins with the BPR (business process review) and ends with happy users. As a Salesforce administrator, you have to wear...

How do you know if smart manufacturing will really work for your manufacturing company? Here’s an overview of the key metrics impacted by smart manufacturing, real ROI examples, and how you can embrace your own digital transformation.
The manufacturing industry has been faced with an opportunity to shift manufacturing operations.  The questions: Should we get on board with Industry 4.0? How do we do that? The answers: Definitely! Implement artificial intelligence (AI) tools for manufacturers. Early adoption of AI software and tools will give manufacturing companies a competitive edge. Here’s a look at some of the solutions to enable efficient manufacturing operations and decision making.
The Field Service Management market is predicted to see enormous growth in the next few years. Software, like Field Service Lightning, can revolutionize how a company operates its field service team, and the software impacts everyone involved in the field service process.
  • The Company - Field Service Management Software can improve operations and provide more efficient business processes from a dispatching and scheduling perspective. Field service managers can plan better and oversee effective communications.
  • The Technicians - With the right field service software, technicians can have everything they need at their fingertips, improving visibility and productivity; work order details, time tracking, tech support, part orders and more.
  • The Customer - Improvements for the company and technicians only help to improve the overall customer experience.  With software to improve planning, communication, and service plans, the customer gets a seamless experience.
So why is the field service market expected to grow so much? Here’s a look at the reasoning behind this prediction.
Manufacturing companies that are embracing the 4th industrial revolution and seeing the benefits of a digital transformation. New manufacturing technology is enabling manufacturing operations to become more efficient, more competitive and more lucrative. There’s no doubt about it; technology is a main driving factor in the manufacturing industry. Here’s a look at some of the ways technology is impacting the industry.
When you start a business or set out to lead a growing company, invoicing may not be on your list of things you can’t wait to sink your teeth into. The reality is: if you want to make money, you need to send out invoices. Here’s why a sound billing process is crucial to your company, plus a few reasons why shifting the way you look at billing can open up new revenue streams.