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New technology gives companies the opportunity to improve productivity, increase efficiency, and even reduce their costs. Adapting to new technology and business automation means companies can digitize many aspects of their business and align operations.Professional services automation (PSA) can streamline many aspects of a project in a single system and help you manage resources, finances and more.Beyond PSA, automation can make its way into every business in many different forms. Here’s a look at the business automation trends that have been prominent in 2019.
Having a strong relationship with your customers is key to long-term business success. That’s why it’s important to consistently be revising and improving customer service. PSA software can help you provide the best customer service experience, and make sure your customers don’t get left out while your team is busy growing your business.On top of the right PSA software, ensure your customer service team has the right skill set to get the job done. Here are 6 ways you can improve your team’s customer service skills.
Customer service is no longer a one-channel communication method; it’s woven across many digital channels and throughout your company. To ensure your customer service experience is consistent and effective, ensure you are using Professional Services Automation (PSA customized to the needs of your business.Your customer service quality and efforts can be reflected in your sales, so make sure you are doing everything you can to create the best experience for your customers. Here are some ways you can further develop your customer service.
Changes in the manufacturing industry have brought both challenges and new digital transformation trends. One of the new technology trends is manufacturing ERP software which has made it easier for manufacturing companies to manage their business operations and resources.But first, they need to know what their resources are. Which leads to one of the challenges facing the manufacturing industry: a labour shortage.
 Industry 4.0 conversations are happening as often as innovations are popping up; a lot. Companies are looking to adapt to the 4.0 ways with manufacturing software to help them keep up with evolving industry trends and new technologies.If you’re not sure how Industry 4.0 could impact your company, it’s time to find out.  Here’s an introduction to the digitization of manufacturing.

Everybody is talking about the Fourth Industrial Revolution these days.However, only a few seem to understand how to translate the promises of Industry 4.0 into tangible benefits.As a manufacturer, you have most likely already faced one or several of these challenges:Distribution channels and profit...

The Canadian manufacturing sector reached new heights last year, with sales totaling 55 billion dollars (according to Statistics Canada 2018). Not only is the market growing very rapidly thanks to globalization and new technologies which are making production and shipping much easier, but the number of...

Technology is now evolving on a daily basis, so much so that even millennials are hard pressed to keep up with all the developments. Last year, South Korea, home to industry giant Samsung where 5G was pioneered, gave businesses access to this new capability. The...

“Good Fences Make Good Neighbors”As I prepared to write on the topic of data visibility I thought back to a time when I was negotiating a support agreement with a lawyer who said to me, “Good Fences Make Good Neighbors”.  The lawyer wanted to protect...

Billing is a key component of your business and allows you to pay for your operating expenses. As a matter of fact, it is just as critical as your sales.However, most of us rarely spend much time reflecting on our invoicing process and we are...

By Stéphane Poirier, Marketing Director at NubikDisruptions and major transformation are on the agendaAnyone involved in the professional services industry already knows that their companies are now facing a host of challenges, and that their sector is undergoing a major transformation which is disrupting the...

Industry 4.0 is a hot topic at the moment. The largest companies in the world are investing unprecedented amounts of money and are betting every penny of their savings on this new approach. The movement first started in Germany and has now spread throughout the...

Some might say my professional journey is somewhat unusual. They are right. I am not going to say otherwise. Indeed, I don’t belong to a generation where accounting has been passed down from father to son. In fact, this hardly matters in the story I...

Discovery questions to build your Field Service business case By definition, field services involve the deployment of a worker to a remote site to provide a service. The remote site may be a place of business, a consumer home, or a remote location belonging to the...

Are you looking to grow your business more quickly in 2019?A business, just like any other living and growing animal species, evolves, transforms and eventually becomes extinct. A growing business must face many obstacles and anyone choosing to engage on this path is aware that...

While it might be gratifying to achieve a new system implementation on your own within your organization, many businesses can’t really afford it. In most cases, for different reasons, even the largest technology or professional services companies turn to an experienced consultant to successfully implement...

The true value of a Professional Services Automation (PSA) solution lies in the opportunity to maximize your resources’ billable hours. When it comes to implementing this kind of system, several professionals may question whether they really need the help of a consultant to achieve a...

Let’s start at the very beginning.Are you a new Salesforce user with no prior exposure to the Cloud's basic sales data model? If yes, then, one of your first questions will most likely be "what's a lead, what's a contact, and why would I need...

You want to manage your employees, your clients, your projects and your finances from one single centralized application and are looking to purchase a PSA (Professional Services Automation) solution? Now that you are ready to take the leap and to start transitioning your professional service...

Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...

By Lucas Ennouchi, Salesforce Application ArchitectEverybody wants reports from their Salesforce instance. What organization doesn’t want to see pipeline health, sales team performance, customer retention rate, or marketing ROI? While Salesforce can easily produce these reports, what happens when you are hungry for more insight?...

Industry 4.0 is revolutionizing the manufacturing sector. The business world is changing faster than ever and will not wait for you to catch up. Take your eyes off the competition for a short time and boom!, you have been outpaced.Participating in as many seminars as...

In a world where fake news are rampant, we have been accustomed to hearing inconsistent statements. In the marketing sector, more specifically in marketing automation, we face abundance in that regard. I will be focusing on the five most common myths.For those who are not...

In the USA, one out of five adults owns a voice assistant. Another study conducted by Capgemini confirms that almost one quarter (24%) of consumers would rather use a voice assistant than a web site to interact with a business. In the next three years,...

We are blessed with so many CRM and ERP solutions to choose from on the market today. However, two major competitors are standing out from the rest: Salesforce and Microsoft Dynamics 365. While both products address the same needs, they differ in several respects. Which one...

By Camil Bourbeau, Vice-President at NubikThis week is Dreamforce ‘18, the annual conference where Salesforce unveils all of the great new things to come with its family of Software as a Service (SaaS) solutions, including Salesforce CPQ. Nubik had numerous team members on site at...

By Camil Bourbeau, Vice-President at NubikThis week is Dreamforce ‘18, the annual conference where Salesforce unveils all of the great new things to come with its family of Software as a Service (SaaS) solutions.Field Service Lightning (FSL), Salesforce’s SaaS platform for enabling and supporting workers...

A few of the lessons learned during ERP and CRM implementation projectsBy Marco Del Duca, project manager for NubikGreetings everyone. My name is Marco Del Duca, I am a seasoned project manager who has spent the last ten years globetrotting around the world of IT...

By Jeff Da Silva, Business Solution Architect at NubikIt happens too often; the end of the sales process becomes complicated thanks to internal verifications, team responsibilities, product complexities, you name it. All of it simply causes many prospects to drop off before a deal is...

If there has been a single constant in the world of business for the last 4-5 years, it has been the concept of artificial intelligence (AI). In fact, there is a widely held “fear of missing out” (or FOMO) for artificial intelligence, of missing the...

Stéphane Poirier, Marketing director, Nubik Business challenge One of the principal challenges facing businesses is worker productivity, which is defined as the amount of output for a given period of time, typically one hour of work—particularly in manufacturing.While North American manufacturing output has nearly rebounded[1] in real...

Stéphane Poirier, Marketing Director at Nubik & IoT AdvisorThe Internet of Things (IoT) presents manufacturers and high-tech companies with a number of growth opportunities. These include increased sales through the augmentation of existing products to create uniquely differentiated offerings, new product launches based on rich insights...

By Patrick Gouin, Customer Solutions DirectorI had the pleasure of attending the FinancialForce annual conference Community Live last year in beautiful Las Vegas, the city that never sleeps.Amidst the warm weather, the palm trees and the surreal lifestyle that Las Vegas has to offer, greatness...

By Bruno Gagnon – Customer Solutions DirectorThat’s a great question. Let’s consider why you would choose Nubik and why you should choose Nubik. Reason #1 – Our focus on ROI At Nubik, we work on multiple projects, many of which often come with tight budgets and tight...

You need a new CRM/ERP to replace your old, obsolete CRM/ERP which no longer allows your business to grow, either because you have new needs, or even because you want to link with external systems to consolidate your data.Do you identify with this situation? You’re...

By Jennifer Hickey, Salesforce ConsultantWho hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business, from the marketing approach, through the experience of the sales process all the way to after-sales service. To continue...

Authors:  Salesforce CPQ Consultant, Nathalie Adam, and Pierre-Luc Jodoin, Professional Services Director, Salesforce PracticeChannel partners, including distributors and manufacturer’s agents, are key to the success of all manufacturers that don’t maintain a direct connection with customers. While it can be difficult to identify, recruit, and sign...

Seeing as the new releases and updates from the Pardot development team are coming in fast and solid, I feel like I’m always having to catch up to it. However, one thing stands out when I consult for my clients - three features that are...

Written by Anne LaBoissonniere, CSM at NubikCongratulations!You are now ready to start implementing your Cloud SaaS Solution promised to fix all your problems. Well, not all your problems, but perhaps some business software related ones!A great way to start is assembling a team of champions...

Author: Katie Bussières – President – NubikIn order to achieve its growth objectives, a company must be able to rely on a management team that adopts an effective leadership approach. Nubik is no exception to this rule; having positive leadership practices in place is crucial...