Salesforce Field Service Lightning allows you to optimize your workforce. This field service solution leverages your Service Cloud data to aid dispatchers, mobile workers and managers in delivering the best customer service. 5 Key Features of Salesforce Field Service Lightning 1. Work Order Management With Salesforce Field Service...
By Vuk Stajic – Customer Solution Engineer at Nubik Digital Transformation is inevitable for any business aiming to maintain or scale its foothold in its current market. We at Nubik take this reality to heart and pride ourselves on helping organizations rapidly reach their goals of...
By Alexandre Boyer – VP operations at Nubik When people think about working from home, they generally consider the time and money they are able to save and their increased productivity. However, we often forget that it is also a green approach! Indeed, working from home...
Nubik Customer Industry type: Manufacturing Location: North Carolina Employees: 500 Salesforce Products (s): Sales Cloud, Service Cloud Download this story COMPANY OVERVIEW: OUR CUSOTMER is the largest and most experienced scent provider in the world with 100,000 deployments of their products in more than 100 countries. They are a B2B company...
Nubik Customer Industry type: Manufacturing Location: North Carolina Employees: 100 Salesforce Products (s): Sales Cloud Download this story COMPANY OVERVIEW: OUR CUSTOMER is a leading global manufacturer and distributor worldwide supplying efficient solutions to farmers across the full farming value-chain, including crop-protection, novel agricultural technologies, and complementary non-crop businesses. They partnered...
Everybody is talking about the Fourth Industrial Revolution these days. However, only a few seem to understand how to translate the promises of Industry 4.0 into tangible benefits. As a manufacturer, you have most likely already faced one or several of these challenges: Distribution channels and profit...
The Canadian manufacturing sector reached new heights last year, with sales totaling 55 billion dollars (according to Statistics Canada 2018). Not only is the market growing very rapidly thanks to globalization and new technologies which are making production and shipping much easier, but the number of...
Technology is now evolving on a daily basis, so much so that even millennials are hard pressed to keep up with all the developments. Last year, South Korea, home to industry giant Samsung where 5G was pioneered, gave businesses access to this new capability. The...
“Good Fences Make Good Neighbors” As I prepared to write on the topic of data visibility I thought back to a time when I was negotiating a support agreement with a lawyer who said to me, “Good Fences Make Good Neighbors”. The lawyer wanted to protect...
Billing is a key component of your business and allows you to pay for your operating expenses. As a matter of fact, it is just as critical as your sales. However, most of us rarely spend much time reflecting on our invoicing process and we are...
By Stéphane Poirier, Marketing Director at Nubik If you are at the helm of a field service organization, your main objective is to deliver repair services to your customers quickly and efficiently. However, in order to achieve that, many things have to happen in the background....
By Stéphane Poirier, Marketing Director at Nubik Disruptions and major transformation are on the agenda Anyone involved in the professional services industry already knows that their companies are now facing a host of challenges, and that their sector is undergoing a major transformation which is disrupting the...
Industry 4.0 is a hot topic at the moment. The largest companies in the world are investing unprecedented amounts of money and are betting every penny of their savings on this new approach. The movement first started in Germany and has now spread throughout the...
This is a topic I have written about several years ago and wanted to update my thoughts considering the new capabilities of the Lightning Interface. I feel like my title is a little misleading, pun intended, as the issue is not so much about converting...
By Ken Erb Senior Business Analyst/Architect at Nubik It’s been more than ten years since I began my journey into the world of Salesforce consulting and during my time, I have been fortunate to work with many customers. I have been challenged by the ever-expanding capabilities of...
In my previous posts, we covered the basics of Salesforce objects, and also discussed opportunities and products. This brings us to the next learning phase - how to build "Price Books", create "Quotes" and set up "Contracts". Let's talk about price books first. As the name...
Some might say my professional journey is somewhat unusual. They are right. I am not going to say otherwise. Indeed, I don’t belong to a generation where accounting has been passed down from father to son. In fact, this hardly matters in the story I...
Discovery questions to build your Field Service business case By definition, field services involve the deployment of a worker to a remote site to provide a service. The remote site may be a place of business, a consumer home, or a remote location belonging to the...
Are you looking to grow your business more quickly in 2019? A business, just like any other living and growing animal species, evolves, transforms and eventually becomes extinct. A growing business must face many obstacles and anyone choosing to engage on this path is aware that...
There are several types of objects in Salesforce, but the two most common types are standard and custom. A standard object is a database table that stores information and is included with Salesforce by default. A custom object is built by a Salesforce admin, based...
While it might be gratifying to achieve a new system implementation on your own within your organization, many businesses can’t really afford it. In most cases, for different reasons, even the largest technology or professional services companies turn to an experienced consultant to successfully implement...
The true value of a Professional Services Automation (PSA) solution lies in the opportunity to maximize your resources’ billable hours. When it comes to implementing this kind of system, several professionals may question whether they really need the help of a consultant to achieve a...
Let’s start at the very beginning. Are you a new Salesforce user with no prior exposure to the Cloud's basic sales data model? If yes, then, one of your first questions will most likely be "what's a lead, what's a contact, and why would I need...
You want to manage your employees, your clients, your projects and your finances from one single centralized application and are looking to purchase a PSA (Professional Services Automation) solution? Now that you are ready to take the leap and to start transitioning your professional service...
![[Infographic] Enabling Field Technicians to Become Heroes!](https://s3-us-west-2.amazonaws.com/nubikwebsite/wp-content/uploads/2018/12/Enabling-Field-Technicians-to-Become-Heroes.jpg)
Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...
Everybody wants reports from their Salesforce instance. What organization doesn’t want to see pipeline health, sales team performance, customer retention rate, or marketing ROI? While Salesforce can easily produce these reports, what happens when you are hungry for more insight? What if you need to...