Everybody is talking about the Fourth Industrial Revolution these days. However, only a few seem to understand how to translate the promises of Industry 4.0 into tangible benefits. As a manufacturer, you have most likely already faced one or several of these challenges: Distribution channels and profit...
The Canadian manufacturing sector reached new heights last year, with sales totaling 55 billion dollars (according to Statistics Canada 2018). Not only is the market growing very rapidly thanks to globalization and new technologies which are making production and shipping much easier, but the number of...
Technology is now evolving on a daily basis, so much so that even millennials are hard pressed to keep up with all the developments. Last year, South Korea, home to industry giant Samsung where 5G was pioneered, gave businesses access to this new capability. The...
“Good Fences Make Good Neighbors” As I prepared to write on the topic of data visibility I thought back to a time when I was negotiating a support agreement with a lawyer who said to me, “Good Fences Make Good Neighbors”. The lawyer wanted to protect...
Billing is a key component of your business and allows you to pay for your operating expenses. As a matter of fact, it is just as critical as your sales. However, most of us rarely spend much time reflecting on our invoicing process and we are...
If you are at the helm of a field service organization, your main objective is to deliver repair services to your customers quickly and efficiently. However, in order to achieve that, many things have to happen in the background. You have to plan schedules, set...
Disruptions and major transformation are on the agenda Anyone involved in the professional services industry already knows that their companies are now facing a host of challenges, and that their sector is undergoing a major transformation which is disrupting the traditional way of working. This industry will...
Industry 4.0 is a hot topic at the moment. The largest companies in the world are investing unprecedented amounts of money and are betting every penny of their savings on this new approach. The movement first started in Germany and has now spread throughout the world....
This is a topic I have written about several years ago and wanted to update my thoughts considering the new capabilities of the Lightning Interface. I feel like my title is a little misleading, pun intended, as the issue is not so much about converting...
It’s been more than ten years since I began my journey into the world of Salesforce consulting and during my time, I have been fortunate to work with many customers. I have been challenged by the ever-expanding capabilities of Salesforce and have appreciated the opportunity...
In my previous posts, we covered the basics of Salesforce objects, and also discussed opportunities and products. This brings us to the next learning phase - how to build "Price Books", create "Quotes" and set up "Contracts". Let's talk about price books first. As the name...
Some might say my professional journey is somewhat unusual. They are right. I am not going to say otherwise. Indeed, I don’t belong to a generation where accounting has been passed down from father to son. In fact, this hardly matters in the story I...
Discovery questions to build your Field Service business case By definition, field services involve the deployment of a worker to a remote site to provide a service. The remote site may be a place of business, a consumer home, or a remote location belonging to the...
Are you looking to grow your business more quickly in 2019? A business, just like any other living and growing animal species, evolves, transforms and eventually becomes extinct. A growing business must face many obstacles and anyone choosing to engage on this path is aware that...
There are several types of objects in Salesforce, but the two most common types are standard and custom. A standard object is a database table that stores information and is included with Salesforce by default. A custom object is built by a Salesforce admin, based...
While it might be gratifying to achieve a new system implementation on your own within your organization, many businesses can’t really afford it. In most cases, for different reasons, even the largest technology or professional services companies turn to an experienced consultant to successfully implement...
The true value of a Professional Services Automation (PSA) solution lies in the opportunity to maximize your resources’ billable hours. When it comes to implementing this kind of system, several professionals may question whether they really need the help of a consultant to achieve a...
Let’s start at the very beginning. Are you a new Salesforce user with no prior exposure to the Cloud's basic sales data model? If yes, then, one of your first questions will most likely be "what's a lead, what's a contact, and why would I need...
You want to manage your employees, your clients, your projects and your finances from one single centralized application and are looking to purchase a PSA (Professional Services Automation) solution? Now that you are ready to take the leap and to start transitioning your professional service...
![[Infographic] Field Service](https://www.nubik.ca/wp-content/uploads/2018/12/Infographic-Field-Service.png)
Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...
Everybody wants reports from their Salesforce instance. What organization doesn’t want to see pipeline health, sales team performance, customer retention rate, or marketing ROI? While Salesforce can easily produce these reports, what happens when you are hungry for more insight? What if you need to...
Industry 4.0 is revolutionizing the manufacturing sector. The business world is changing faster than ever and will not wait for you to catch up. Take your eyes off the competition for a short time and boom!, you have been outpaced. Participating in as many seminars as...
In a world where fake news are rampant, we have been accustomed to hearing inconsistent statements. In the marketing sector, more specifically in marketing automation, we face abundance in that regard. I will be focusing on the five most common myths. For those who are not...
In the USA, one out of five adults owns a voice assistant. Another study conducted by Capgemini confirms that almost one quarter (24%) of consumers would rather use a voice assistant than a web site to interact with a business. In the next three years,...
We are blessed with so many CRM and ERP solutions to choose from on the market today. However, two major competitors are standing out from the rest: Salesforce and Microsoft Dynamics 365. While both products address the same needs, they differ in several respects. Which one...
By Camil Bourbeau, Vice-President at Nubik This week is Dreamforce ‘18, the annual conference where Salesforce unveils all of the great new things to come with its family of Software as a Service (SaaS) solutions, including Salesforce CPQ. Nubik had numerous team members on site at...
By Camil Bourbeau, Vice-President at Nubik This week is Dreamforce ‘18, the annual conference where Salesforce unveils all of the great new things to come with its family of Software as a Service (SaaS) solutions. Field Service Lightning (FSL), Salesforce’s SaaS platform for enabling and supporting workers...
A few of the lessons learned during ERP and CRM implementation projects By Marco Del Duca, project manager for Nubik Greetings everyone. My name is Marco Del Duca, I am a seasoned project manager who has spent the last ten years globetrotting around the world of IT...
It happens too often; the end of the sales process becomes complicated thanks to internal verifications, team responsibilities, product complexities, you name it. All of it simply causes many prospects to drop off before a deal is done. Even if it does get closed because...
If there has been a single constant in the world of business for the last 4-5 years, it has been the concept of artificial intelligence (AI). In fact, there is a widely held “fear of missing out” (or FOMO) for artificial intelligence, of missing the...
Stéphane Poirier, Marketing director, Nubik Business challenge One of the principal challenges facing businesses is worker productivity, which is defined as the amount of output for a given period of time, typically one hour of work—particularly in manufacturing. While North American manufacturing output has nearly rebounded[1] in real...
By Andrew Maruzzella, Project Manager, Nubik I have had the pleasure of collaborating with lots of non-profits over the last three years. It’s inspiring to work alongside organizations which generously provide invaluable services for people and communities. Because of your staff’s dedication and selflessness, it’s essential...
Stéphane Poirier, Marketing Director at Nubik & IoT Advisor The Internet of Things (IoT) presents manufacturers and high-tech companies with a number of growth opportunities. These include increased sales through the augmentation of existing products to create uniquely differentiated offerings, new product launches based on rich insights...
By Patrick Gouin, Customer Solutions Director I had the pleasure of attending the FinancialForce annual conference Community Live last year in beautiful Las Vegas, the city that never sleeps. Amidst the warm weather, the palm trees and the surreal lifestyle that Las Vegas has to offer, greatness...
By Bruno Gagnon – Customer Solutions Director That’s a great question. Let’s consider why you would choose Nubik and why you should choose Nubik. Reason #1 – Our focus on ROI At Nubik, we work on multiple projects, many of which often come with tight budgets and tight...
You need a new CRM/ERP to replace your old, obsolete CRM/ERP which no longer allows your business to grow, either because you have new needs, or even because you want to link with external systems to consolidate your data. Do you identify with this situation? You’re...
By Jennifer Hickey, Salesforce Consultant Who hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business, from the marketing approach, through the experience of the sales process all the way to after-sales service. To continue...
Channel partners, including distributors and manufacturer’s agents, are key to the success of all manufacturers that don’t maintain a direct connection with customers. While it can be difficult to identify, recruit, and sign the right channel partners, it is can also be challenging to manage...
Seeing as the new releases and updates from the Pardot development team are coming in fast and solid, I feel like I’m always having to catch up to it. However, one thing stands out when I consult for my clients - three features that are...
Written by Anne LaBoissonniere, CSM at Nubik Congratulations! You are now ready to start implementing your Cloud SaaS Solution promised to fix all your problems. Well, not all your problems, but perhaps some business software related ones! A great way to start is assembling a team of champions...
Author: Katie Bussières – President – Nubik In order to achieve its growth objectives, a company must be able to rely on a management team that adopts an effective leadership approach. Nubik is no exception to this rule; having positive leadership practices in place is crucial...
Author: Katie Bussières – President – Nubik No matter the sector, each business deals with its own particular issues and unique challenges to overcome. To be among the high performers, and the most competitive, you can’t leave anything to chance in any facet of a business....
Author: Alexandre Boyer - VP operations – Nubik How many times have you heard about the implementation of an ERP or a CRM that’s gone four times over budget and took four times longer than was forecasted? Yet avoiding IT system implementation nightmares is simpler than...
Author: Alexandre Boyer – VP Operations – Nubik You probably know that Nubik is a company that operates in a virtual environment. Every single one of our employees works from home. When we’re chatting with folks from outside the company, their first instinct is to say,...
Getting to know a platform like Salesforce definitely requires patience, but it’s just as important that you have the right tools. For a newbie, it’s hard to know where to start. It’s a big and powerful system in which you can easily find yourself lost,...
by Jordan Ojeda, Force.com Developer at Nubik Everyone who has developed any application, feature, improvement or even those who have been indirectly involved in any development process may know that security is extremely important when it comes to coding. As developers, we have to act as...
Written by Mathieu Bonin, Force.com Developer at Nubik For the first Nubik Developer Expo, DevX, I was tasked with presenting a newly available tool to our team. That tool was Code-Robot. It sounded great on paper, but now that I’ve had the chance to use it...
CRM systems are seen as tools that provide structure to sales and service teams and help their efficiency. This makes sense since that’s really a CRM system’s primary function. But Salesforce, or any other CRM system for that matter, can and should also be used...