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Manufacturing businesses should always be looking at ways to increase their profits. This can be done by increasing sales as well as cutting expenses. One of the first places to start is an end-to-end view of your manufacturing operations, inventories, supply chain and finances. And...

One of the many benefits of integrating Salesforce technologies into your business is that they allow for more efficient business operations. One way you can improve your operations is by implementing automation to decrease the time spent on repetitive tasks. As you’ll see as you read on, automation can impact the way companies communicate, collect and use data, and it plays a large role in increasing efficiency in lead management.

Hello all ! This year’s Dreamforce session had a lot to give to its mega community of Salesforce professionals. I was fortunate to be part of this unique one-week experience and wanted to share with you some of my thoughts, first, and of course my...

There’s no doubt about it; there’s a shift taking place in the field service industry. As many employees are retiring, new workers are joining, and technology is helping companies reimagine their field service operations. With all these changes, there’s one thing that should be a top priority: customer service. Your customers shouldn’t be impacted by changes in your company. In fact, with new technology like Field Service Lightning, their experience should only be improved! A study conducted on connecting satisfaction with next-generation field service technologies found that 67% of field service companies rank customer service as a top two priority. Keep reading to learn more about the findings.
One of the many benefits of implementing a powerful CRM system, like Salesforce, is the ability to provide structure to your service and sales teams, and improve efficiency. Along with automating sales, lead management and customer service processes, a Salesforce consultant can set you up with a CRM system that can play a role in your overall customer journey. Here’s a look at how a customer journey mapping and a CRM can come together to create a powerful system for your organization.
Having a strong relationship with your customers is key to long-term business success. That’s why it’s important to consistently be revising and improving customer service. PSA software can help you provide the best customer service experience, and make sure your customers don’t get left out while your team is busy growing your business. On top of the right PSA software, ensure your customer service team has the right skill set to get the job done. Here are 6 ways you can improve your team’s customer service skills.