Professional Services

Three possible ways to FIX them By Jeff Da Silva | Business Solutions Architect and Practice Lead for Nubik Running a professional services firm is rarely easy or simple. Most business leaders will tell you it is most often a demanding and complex endeavor. A few might...

Having a strong relationship with your customers is key to long-term business success. That’s why it’s important to consistently be revising and improving customer service. PSA software can help you provide the best customer service experience, and make sure your customers don’t get left out while your team is busy growing your business. On top of the right PSA software, ensure your customer service team has the right skill set to get the job done. Here are 6 ways you can improve your team’s customer service skills.
New technology gives companies the opportunity to improve productivity, increase efficiency, and even reduce their costs. Adapting to new technology and business automation means companies can digitize many aspects of their business and align operations. Professional services automation (PSA) can streamline many aspects of a project in a single system and help you manage resources, finances and more. Beyond PSA, automation can make its way into every business in many different forms. Here’s a look at the business automation trends that have been prominent in 2019.
Customer service is no longer a one-channel communication method; it’s woven across many digital channels and throughout your company. To ensure your customer service experience is consistent and effective, ensure you are using Professional Services Automation (PSA customized to the needs of your business. Your customer service quality and efforts can be reflected in your sales, so make sure you are doing everything you can to create the best experience for your customers. Here are some ways you can further develop your customer service.

Disruptions and major transformation are on the agenda Anyone in the professional services industry already knows that businesses are facing a host of new challenges each year with 2020 being far from an exception. In ten years' time, this industry will look significantly different than it...

While it might be gratifying to achieve a new system implementation on your own within your organization, many businesses can’t really afford it. In most cases, for different reasons, even the largest technology or professional services companies turn to an experienced consultant to successfully implement...

The true value of a Professional Services Automation (PSA) solution lies in the opportunity to maximize your resources’ billable hours. When it comes to implementing this kind of system, several professionals may question whether they really need the help of a consultant to achieve a...