Professional Services

New technology gives companies the opportunity to improve productivity, increase efficiency, and even reduce their costs. Adapting to new technology and business automation means companies can digitize many aspects of their business and align operations. Professional services automation (PSA) can streamline many aspects of a project in a single system and help you manage resources, finances and more. Beyond PSA, automation can make its way into every business in many different forms. Here’s a look at the business automation trends that have been prominent in 2019.
Having a strong relationship with your customers is key to long-term business success. That’s why it’s important to consistently be revising and improving customer service. PSA software can help you provide the best customer service experience, and make sure your customers don’t get left out while your team is busy growing your business. On top of the right PSA software, ensure your customer service team has the right skill set to get the job done. Here are 6 ways you can improve your team’s customer service skills.
Customer service is no longer a one-channel communication method; it’s woven across many digital channels and throughout your company. To ensure your customer service experience is consistent and effective, ensure you are using Professional Services Automation (PSA customized to the needs of your business. Your customer service quality and efforts can be reflected in your sales, so make sure you are doing everything you can to create the best experience for your customers. Here are some ways you can further develop your customer service.

By Stéphane Poirier, Marketing Director at Nubik Disruptions and major transformation are on the agenda Anyone involved in the professional services industry already knows that their companies are now facing a host of challenges, and that their sector is undergoing a major transformation which is disrupting the...

While it might be gratifying to achieve a new system implementation on your own within your organization, many businesses can’t really afford it. In most cases, for different reasons, even the largest technology or professional services companies turn to an experienced consultant to successfully implement...

The true value of a Professional Services Automation (PSA) solution lies in the opportunity to maximize your resources’ billable hours. When it comes to implementing this kind of system, several professionals may question whether they really need the help of a consultant to achieve a...

You want to manage your employees, your clients, your projects and your finances from one single centralized application and are looking to purchase a PSA (Professional Services Automation) solution? Now that you are ready to take the leap and to start transitioning your professional service...

Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...

By Jennifer Hickey, Salesforce Consultant Who hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business, from the marketing approach, through the experience of the sales process all the way to after-sales service. To continue...

By Nathalie Adam, Salesforce Consultant at Nubik From the outset, let me make one thing clear: you don’t learn business analysis but rather, it is something you develop. Of course, you should take a course to properly learn the fundamentals. But business analysis is above all...

By Alexandre Boyer et Julien Tozzi Managing project assignments for a team of 10 people is a relatively simple task, nothing an excel worksheet can’t handle. Combined with weekly project status updates, you can keep track of what’s going on: who is doing what, which projects...

Customer support and service has never been more critical, and is an integral part of the product experience, playing a critical role in building your customer base, your reputation and your success. At the same time, the possible contact points with customers has grown from the...