Best Practices

By Junaid (Jay) Ikram - Business Solutions Architect - Nubik Certified AWS and Salesforce Consultant, specializing in Genesys, Amazon Connect, and Sales/Service Cloud platform…www.linkedin.com   To improve customer experience, that's a sentence echoing in meeting rooms every week. Contact centers traditionally have mostly been perceived as cost centers,...

In this article, my goal is to help Salesforce administrators understand an organization’s business, identify the inherent issues, and deliver solutions to drive sales. The process begins with the BPR (business process review) and ends with happy users. As a Salesforce administrator, you have to wear...

Digital Transformation is inevitable for any business aiming to maintain or scale its foothold in its current market. We at Nubik take this reality to heart and pride ourselves on helping organizations rapidly reach their goals of improving their digital tools and processes. In many cases,...

Are you looking to grow your business more quickly in 2019? A business, just like any other living and growing animal species, evolves, transforms and eventually becomes extinct. A growing business must face many obstacles and anyone choosing to engage on this path is aware that...

Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...

Industry 4.0 is revolutionizing the manufacturing sector. The business world is changing faster than ever and will not wait for you to catch up. Take your eyes off the competition for a short time and boom!, you have been outpaced. Participating in as many seminars as...

A few of the lessons learned during ERP and CRM implementation projects By Marco Del Duca, project manager for Nubik Greetings everyone. My name is Marco Del Duca, I am a seasoned project manager who has spent the last ten years globetrotting around the world of IT...

Stéphane Poirier, Marketing director, Nubik Business challenge One of the principal challenges facing businesses is worker productivity, which is defined as the amount of output for a given period of time, typically one hour of work—particularly in manufacturing. While North American manufacturing output has nearly rebounded[1] in real...

You need a new CRM/ERP to replace your old, obsolete CRM/ERP which no longer allows your business to grow, either because you have new needs, or even because you want to link with external systems to consolidate your data. Do you identify with this situation? You’re...

By Jennifer Hickey, Salesforce Consultant Who hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business, from the marketing approach, through the experience of the sales process all the way to after-sales service. To continue...