Field Service

Hello all ! This year’s Dreamforce session had a lot to give to its mega community of Salesforce professionals. I was fortunate to be part of this unique one-week experience and wanted to share with you some of my thoughts, first, and of course my...

There’s no doubt about it; there’s a shift taking place in the field service industry. As many employees are retiring, new workers are joining, and technology is helping companies reimagine their field service operations. With all these changes, there’s one thing that should be a top priority: customer service. Your customers shouldn’t be impacted by changes in your company. In fact, with new technology like Field Service Lightning, their experience should only be improved! A study conducted on connecting satisfaction with next-generation field service technologies found that 67% of field service companies rank customer service as a top two priority. Keep reading to learn more about the findings.
It’s the 2020s and there’s no reason for your field service technicians to be working on a service island. That is, they shouldn’t feel stranded, without the right information to complete a task. The latest technology enables your team to be connected to insights, customer data, your team and much more. Set your team up for a decade of success with Field Service Lightning. Here are the key features and benefits.
Customer service is a crucial component of any business. It can make or break how connected your customer feels to your brand. That’s why your first line, your field service personnel, need to be equipped with everything they need to deliver a seamless customer experience. Here’s a look at the rising cost of poor customer service and how you can leverage technology to provide a great experience for your customers.

Life in the shoes of a field service technician can change from day-to-day. The role has its benefits, including interacting with customers and getting to meet new people, feeling a sense of accomplishment when a problem is solved and the job is done, learning new...

When Salesforce launched Field Service Lightning, it was a gamer-changer. Companies are able to provide their field service personnel with a mobile hub for all things field service and have data at their fingertips. Here are three benefits of Field Service Lightning: 1. Existing Salesforce Users Can...

Internet of Things (IoT) technology has been introduced to many industries creating a new 4th Industrial Revolution. Industry 4.0 has many companies embracing a digital transformation in order to integrate automation into their operations and overcome modern challenges. Field Service is a great example of new technology being leveraged to enhance business operations. Cloud connected artificial Intelligence is used to connect field personnel with the insights and action they need to operate efficiently and deliver a seamless customer experience. With mobile availability, field service teams are able to be more reliable and productive and have access to the support they need when they need it. Here’s a look at four industries that can benefit from field service management software.
Artificial Intelligence (AI) is a powerful element companies can leverage to improve business operations. It makes it possible for machines to learn and adjust based on experience and information. In some cases, AI enables machines to perform human-like tasks. In other cases, AI can enhance operations and make enable personnel to be more effective in their tasks. Field Service Lightning is a prime example of the latter.

Salesforce Field Service Lightning allows you to optimize your workforce. This field service solution leverages your Service Cloud data to aid dispatchers, mobile workers and managers in delivering the best customer service. 5 Key Features of Salesforce Field Service Lightning 1. Work Order Management With Salesforce Field Service...

Every organisation has a unique set of field service capabilities and challenges, but the industry is seeing trends that each organisation has in common. From a greater demand for cloud-based software, like Field Service Lightning, to sustainability initiatives, here are expectations of the field service industry heading into 2020.

Discovery questions to build your Field Service business case By definition, field services involve the deployment of a worker to a remote site to provide a service. The remote site may be a place of business, a consumer home, or a remote location belonging to the...

Our customer, an industry leader in wireless web-based irrigation management systems founded in 2002 by two agriculture-minded entrepreneurs, is helping farmers across North America take the guesswork out of irrigation management. CHALLENGE Field technicians worked offline and were manually dispatched to jobs in stations spread across humongous...