The use of artificial intelligence (AI) is a smart way to enhance insights and processes. This type of computer software simulates human intelligence to help your company enhance business operations.Salesforce AI, Einstein, allows companies to work smarter, make better decisions, and enable teams to be more productive.
It can be difficult to manage company resources, especially if you are sending field service teams out to customer’s homes. When your teams have to leave company grounds, coordinating schedules, communication and overall efficiency can be a challenge.Luckily, there’s a solution for field service companies.
The Field Service Management market is predicted to see enormous growth in the next few years. Software, like Field Service Lightning, can revolutionize how a company operates its field service team, and the software impacts everyone involved in the field service process.
The Company - Field Service Management Software can improve operations and provide more efficient business processes from a dispatching and scheduling perspective. Field service managers can plan better and oversee effective communications.
The Technicians - With the right field service software, technicians can have everything they need at their fingertips, improving visibility and productivity; work order details, time tracking, tech support, part orders and more.
The Customer - Improvements for the company and technicians only help to improve the overall customer experience. With software to improve planning, communication, and service plans, the customer gets a seamless experience.
So why is the field service market expected to grow so much? Here’s a look at the reasoning behind this prediction.
Field service industries leverage new technology to evolve and improve operational efficiency. Field service Technology such as Salesforce Field Service Lightning is a valuable solution for companies looking to enhance their business operations.
With the use of the right field service technology, companies are able to...
Have you met Einstein? Field Service Lightning uses Salesforce Einstein Artificial Intelligence to connect field personnel with insights they can use to work efficiently. You may have heard the name in relation to Salesforce, but do you know what Einstein can do?
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This year’s Dreamforce session had a lot to give to its mega community of Salesforce professionals. I was fortunate to be part of this unique one-week experience and wanted to share with you some of my thoughts, first, and of course my...
There’s no doubt about it; there’s a shift taking place in the field service industry. As many employees are retiring, new workers are joining, and technology is helping companies reimagine their field service operations. With all these changes, there’s one thing that should be a top priority: customer service. Your customers shouldn’t be impacted by changes in your company. In fact, with new technology like Field Service Lightning, their experience should only be improved!A study conducted on connecting satisfaction with next-generation field service technologies found that 67% of field service companies rank customer service as a top two priority. Keep reading to learn more about the findings.
More and more focus is being put on the importance of customer experience in the field service industry. Managers are realizing the value field service technology, such as Field Service Lightning, has in creating and maintaining customer experience satisfaction.
It’s the 2020s and there’s no reason for your field service technicians to be working on a service island. That is, they shouldn’t feel stranded, without the right information to complete a task. The latest technology enables your team to be connected to insights, customer data, your team and much more. Set your team up for a decade of success with Field Service Lightning. Here are the key features and benefits.