15 Oct Top 2019 Business Automation Trends
New technology gives companies the opportunity to improve productivity, increase efficiency, and even reduce their costs. Adapting to new technology and business automation means companies can digitize many aspects of their business and align operations.
Professional services automation (PSA) can streamline many aspects of a project in a single system and help you manage resources, finances and more.
Beyond PSA, automation can make its way into every business in many different forms. Here’s a look at the business automation trends that have been prominent in 2019.
6 Automation Trends for Every Business in 2019
- Machine learning and artificial intelligence
Automation and AI are different. Automated systems follow preset rules, while AI mimics human behavior.
AI-driven technologies, such as machine learning (ML) and natural language processing (NLP), are already being used for smarter process automation, leading companies to rapidly adopt a data-first culture. ML can help evaluate both structured and unstructured data to extract actionable insights and suggest data-driven improvements to optimize operational efficiency.
We’ll also see an increased use of predictive analytics, which can help businesses leverage the large amount of data available to anticipate trends, take proactive actions and even automate data-driven decision-making so they can respond to changing market conditions in real time.
- Robotic process automation
Robotic process automation (RPA) is most effective when used to conduct rule-based processes that don’t require human decisions. In the future, it’ll be augmented by the use of AI-powered technologies to handle more complex and less repetitive tasks.
RPA is used to automate individual tasks while BPA software manages the underlying workflows. These two types of automation will be closely integrated so RPA can complement BPA. For example, RPA can be used to transfer data between different systems (e.g., from on-premise software to a cloud platform) so a BPA workflow can be executed.
- No-code and low-code platforms
No- or low-code platforms empower business users to build digital applications quickly with minimum IT involvement so they’ll have the flexibility and agility to respond to the fast changes of the business environment. According to a recent report from Salesforce, 76% of IT leaders indicate that a low-code solution is helpful in improving their business partner relationships.
No- and low-code platforms replace programming with features such as a visual form builder, a drag-and-drop interface, and prebuilt integrations with point-and-click wizards. They enable users who are not coders by trade to quickly build reusable forms, workflows and business rules for routine tasks (e.g., time-off requests, purchase orders and travel requests). They can standardize processes, increase efficiency and facilitate the application of BPA.
- Adaptive case management
While most current BPA technologies deal with predictable tasks, the use of adaptive case management technology will allow organizations to automate processes that are unpredictable in nature. These workflows follow different courses that are altered by human decisions along the way, instead of adhering to a prescribed order (e.g., as illustrated on a linear flowchart).
With case management functions, subworkflows will be combined into one “case” with a defined outline, so users don’t have to create and stitch together a series of complex workflows to cover every scenario or work pattern that could happen along the way.
- Collaboration and communication technologies
The right collaboration and communication tools help ensure that data and files are shared across the organization effectively. For example, features such as data syncing and process-related alerts can integrate with a BPA system to streamline internal team communications (such as by reducing the number of emails).
For example, chatbots can be paired with a BPA solution to eliminate the need for human agents in many customer interactions. They can provide timely resolution to common questions or screen queries to route them to the right agents.
- Smart technology integration
The use of smart technologies and IoT devices such as sensors and monitors can bridge digital processes with equipment in the physical world. Data can be gathered from self-monitoring, analytics and reporting functions, providing the feedback necessary to adjust processes in real time.
Interconnected technologies make it possible for various systems in the physical environment to “talk” to each other. This allows them to automatically make adjustments based on a variety of inputs to optimize resources and deliver the best possible outcomes without human intervention.
Business Automation Solutions
Looking to step into the digital world with some business automation? Professional services automation is the perfect place to start. Nubik can get you set up with tailored PSA so your company can start managing projects easily, optimizing your resources and reporting effectively.