Our Salesforce consultants worked with this Nova Scotia-based client to develop architecture for a Salesforce solution that includes Sales Cloud, Service Cloud, Field Service, and Conga Documents. We helped the client determine an optimal strategy to capture time spent on service jobs based on the client’s billing scenarios, and connected their CRM to their partner’s external systems for seamless integration of incoming work orders, in order to provide updates and trigger billing in partner systems.
“The Nubik team was Amazing to work with. They were dedicated, professional and knowledgeable, communication was great, and they always responded quickly to keep us in the loop. Best of all, we didn’t go over budget. Everyone here finds the solution to be very adapted to our needs.”
Thanks to working with Nubik’s Salesforce consultants to find an IT-forward solution, ABM now has a system in place with efficient processes that eliminated duplication of efforts, refreshed redundant manual systems, and gave the client a better overhead view of operations. They can now engage with prospects and new customers, track business activities and cases, resolve requests and work orders, schedule and dispatch appointments efficiently with mobile functionality for technicians, automate billing, and finalize deals directly through a fully-functional CRM.
ABM Integrated Solutions provides cutting-edge IT solutions to clients across North America. Offering the highest levels of service and expertise, they have a proven history of successfully delivering solutions across industry sectors including Retail, Healthcare, Logistics and Transportation, Insurance and Legal, Natural Resources, Public Sector, Communications, Financial Services, and Energy.
Their core offerings include technology consulting services, managed IT services, unified communications, IT networking and infrastructure.