Spot on Service

For a company as prestigious and well-known as Boston Dynamics, the expectations were high when it came to choosing a partner for implementing Salesforce into their workflow. In the journey transitioning from the Research and Development realm into a major commercial robotics business, their team knew they needed to eliminate manual processes and optimize day-to-day operations. Enter Nubik’s Salesforce solution, specially tailored for the manufacturing industry. Working with Salesforce consultants at Nubik, Boston Dynamics implemented a top-tier customer service engine with a detailed inventory tracking system, and simplified communications between their departments.

Nubik conducted an initial Business Process Review (BPR) with the client to assess their options for Salesforce consultants in Boston. Following this review, it was determined that the client would best be suited to a high tech Salesforce solution based around Service Cloud to handle customer communications and support, Experience Cloud to provide digital self-service, and Rootstock Cloud ERP to manage finances for the client’s various departments.

Following a period of in-depth planning and implementation with the Salesforce consultants at Nubik, Boston Dynamics now has a bespoke, manufacturing industry-focused structure in place that suits their needs and that will scale with their growth. With Salesforce fully integrated into their internal workflows, Boston Dynamics now enjoys one central platform that hosts relevant data across departments (including manufacturing, finance, support, engineering, and marketing). With customer service and ERP fully merged, agents can retrieve asset service history and relevant financial information instantaneously. Customers can trace service tasks and work orders in real-time, ensuring they receive the premium support experience that they know and trust from Boston Dynamics.

Boston Dynamics builds advanced mobile manipulation robots with remarkable mobility, dexterity, perception, and agility. Their world-class development team generates prototypes for bold new concepts, performs build-test-build engineering, completes field testing, and brings ideas to life from the design stage to the cutting edge final product. When Boston Dynamics was looking for a Salesforce partner in the Boston area, they chose Nubik.