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Spot on Service

Our Salesforce AppExchange Score
4.7
5
As of June 3, 2021
Client
Boston Dynamics
Industry
Manufacturing & Distribution, High Tech
Employees
201-500
Implementation
Rootstock Cloud ERP, Salesforce, Experience Cloud, Service Cloud
Client
Boston Dynamics
Industry
Manufacturing & Distribution, High Tech
Employees
201-500
Implementation
Rootstock Cloud ERP, Salesforce, Experience Cloud, Service Cloud
INTRODUCTION

For a company as prestigious and well-known as Boston Dynamics, the expectations are always high on all sides. In their efforts to transition from the R&D realm to become a major commercial robotics business, their team knew they needed to optimize their day-to-day operations from day one and eliminate manual processes. That meant implementing a top-tier customer service engine with a detailed inventory tracking system, and simplified communications between departments.

SOLUTION

Prior to an initial Business Process Review (BPR) with Nubik, it was determined that the client would best be suited to a Salesforce solution based around Service Cloud to handle customer communications and support, with Experience Cloud to provide digital self-service, and Rootstock Cloud ERP to manage finances for the client’s various departments.

“We set out to implement this project with a company with whom we could build a partnership.  A year later, I still know we made the best possible decision for Boston Dynamics. Thank you, Nubik, for your unending support and guidance. We look forward to the next phase of our digital transformation!”

Boston Dynamics Testimonial Client Chad Wright
Chad Wright
CIO
Boston Dynamics
RESULTS

Following a period of in-depth planning and implementation with Nubik, Boston Dynamics now has in place the Salesforce instance they sought from the very beginning: all relevant data across departments (manufacturing, finance, support, engineering, marketing) is on one platform for a single source of truth. Integration between customer service and the ERP means agents can retrieve asset service history and relevant financial information instantly. Every service task and work order can be traced and viewed by the customer in real-time, so they can enjoy the premium support experience they look for from Boston Dynamics.

ABOUT OUR CLIENT

Boston Dynamics builds advanced mobile manipulation robots with remarkable mobility, dexterity perception and agility. Their world-class development teams develop prototypes for wild new concepts, do build-test-build engineering and field testing and transform successful designs into robot products.

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