Infynia’s business model requires an active contract on-file to provide service. As a result, it made sense to customize a Salesforce solution that met the needs of a high-end IT security company by syncing their CPQ instance with Salesforce Service Cloud and Field Service. As a medium-sized business with enterprise-level clients, it was crucial for them to be able to provide the best possible service 24/7 in an effort to always exceed expectations.
“The Nubik team was very effective in implementing this project. It was a big, complex ask for their consultants but they came through for us. Well done!”
This IT security client now has a Salesforce system in place that allows them to dispatch work orders directly through Field Service, and to manage cases with Service Cloud. By syncing with CPQ, it’s quick and easy for their dispatchers to make sure a given contract is covered by a guarantee or service plan, and to then assign personnel to tasks while keeping contract information confidential.
Infynia is a leader in enterprise security solutions. They offer their clients products and services including physical security; implementation of CampLogistiks software; managed services and IT infrastructure solutions; and custom web and mobile development. Their multidisciplinary and complementary expertise gives them the ability to design and deliver cutting-edge solutions.