Shifting Cycle Time from Weeks to Days

Seasoned users of the Salesforce platform, Merriam Music was ready to extend their CRM tool to other key areas of business operations. Their existing system was burdened with paper-based documentation, manual data entry from one system to another, and delays in information processing. They struggled to track paper invoices, manage manual allocations and handle financial reconciliation.

After meeting with our consultants, both sides agreed that a FinancialForce solution was the obvious choice. The platform would allow them to automate accounts payable, accounts receivable, cash management and financial reporting. They would also be able to efficiently manage inventory, orders and fulfillment, keep their business running smoothly and ensure customer satisfaction.

Our team provided a framework for project integration that now allows the client to provide a superior customer experience with real-time inventory reports including number of units, condition, and location with visibility from sales to the warehouse.  Automated invoicing has reduced cycle time from over a week to less than 48 hours, giving Merriam faster insight into billings and financials.

Merriam Music has established itself as the North American leader in music education and retail for over 30 years. They currently host multiple piano showrooms and music school locations in the Greater Toronto Area, as well as the largest private music education facility in Canada.