Close
Client Merriam logo super title

Shifting Cycle Time from Weeks to Days

Merriam Music Featured Main Image
Our Salesforce AppExchange Score
4.7
5
As of May 13, 2021
Client
Merriam Music
Industry
Nonprofit
Employees
51-200
Implementation
FinancialForce ERP Cloud, Supply Chain Management
Client
Merriam Music
Industry
Nonprofit
Employees
51-200
Implementation
FinancialForce ERP Cloud, Supply Chain Management
Introduction

Seasoned users of the Salesforce platform, Merriam Music was ready to extend their CRM tool to other key areas of business operations. Their existing system was burdened with paper-based documentation, manual data entry from one system to another, and delays in information processing. They struggled to track paper invoices, manage manual allocations and handle financial reconciliation.

Solution

After meeting with our consultants, both sides agreed that a FinancialForce solution was the obvious choice. The platform would allow them to automate accounts payable, accounts receivable, cash management and financial reporting. They would also be able to efficiently manage inventory, orders and fulfillment, keep their business running smoothly and ensure customer satisfaction.

“We had been using Salesforce since 2012, but as our needs evolved, we needed help getting our accounting system and supply chain integrated with the platform. The level of expertise that Nubik brought to the project was spot on.”

Luis Breves - Merriam
Luiz Breves
IT Director
Merriam Music
Results

Our team provided a framework for project integration that now allows the client to provide a superior customer experience with real-time inventory reports including number of units, condition, and location with visibility from sales to the warehouse.  Automated invoicing has reduced cycle time from over a week to less than 48 hours, giving Merriam faster insight into billings and financials.

About Our Client

Merriam Music has established itself as the North American leader in music education and retail for over 30 years. They currently host multiple piano showrooms and music school locations in the Greater Toronto Area, as well as the largest private music education facility in Canada.

Share this story
Ready to get started?
More FinancialForce Stories
Poka Featured Main Image
Poka
Saying Goodbye to Spreadsheets
Get the full story
Industry
High Tech
Implementation
FinancialForce ERP Cloud, Supply Chain Management
Disher Featured Main Image
Disher
Extending Oversight Across Operations
Get the full story
Industry
Professional Services
Implementation
Sales Cloud, FinancialForce Professional Services Cloud, FinancialForce ERP Cloud
Vology Featured Main Image
Vology
Connecting Operations and Management
Get the full story
Industry
High Tech
Implementation
FinancialForce Professional Services Cloud, FinancialForce ERP Cloud, Supply Chain Management
Prev Next