Centralizing Data and Consolidating Sources

Attempting to keep track of roughly 6,000 project activities with a variety of provincial stakeholders via spreadsheets was simply overwhelming for our client, The Ottawa Hospital. They needed a tool to help them organize information, facilitate collaboration, ensure that clinical information was kept in a common repository, and that clinicians could quickly access that data to help patients directly.

Hospital management knew what they wanted to achieve, but they were not sure how to make it happen. We had the expertise to help them implement their new CRM software. Together we developed a plan to implement Salesforce Sales Cloud.

By choosing the right platform and the right partner for service integration, our client helped Ontario’s providers and patients meet the needs for clinical information. The entire team of The Ottawa Hospital is now using Salesforce each day and is far more productive.

The Ottawa Hospital is one of the largest teaching hospitals in Canada and as such, contributes its patient health information to a provincial clinical data repository. It also collaborates with a wide range of partners to address the needs of the community and build a strong integrated system for regional health care delivery.