Anticipating Needs and Delivering at High Velocity

The client was looking to enhance their existing Salesforce with an upgrade for service reps. They wanted teams to be able to follow up with customers faster and more easily, while anticipating their needs based on purchase history. VOCO already had detailed lists of accounts, but lacked a system to quickly and efficiently organize data.

After the client met with our team of consultants, we agreed that the High Velocity Sales (HVS) and Lightning Dialer modules made the most sense based on VOCO’s needs. HVS would accelerate their inside sales process with a high-productivity workspace and defined sales cadences, while the Lightning Dialer’s native click-to-call technology would help reps manage customer relationships through Salesforce.

Teams can now review customer information, history, take notes, create orders and leave pre-recorded voicemails through the same interface; tele-sales agents use the sales cadence to suggest the right products to the right customers based on real-time, data-driven insights; while managers can monitor calls to guide and train reps more efficiently.

VOCO America Inc. has been a leading manufacturer of dental products for more than 30 years. Their clinically customized products are used by dentists and technicians in over 110 countries. VOCO’s quality control system has been certified according to ISO 9001/EN 46001 since 1994.