As companies reopen, managers are called upon to make changes to the way they deliver their services. They need to be sensitive to the health of both their employees and their customers. Organizations wishing to demonstrate leadership in customer service must pay attention to details that will make a difference in the competitive landscape. This is where Nubik’s Coronavirus Response Pack for Field service lightning users comes into play.
Employee Wellness Check
Personal Protection Equipment (PPE)
Live Video Support
Preferred Field Service Operating Hours
Risk Evaluation for Helping with Prioritization
Virtual Remote Appointment Scheduling
Crisis Supervision Dashboard
Customer Wellness Check
We facilitate your setup and help you create personalized and relevant engagements with your customers, all while gathering important customer information for your sales team.
Our team will suggest the best solutions to improve every touchpoint in the customer service process. Then we provide workshops that will empower your service team and give them the necessary tools to execute their roles.
Ultimately, we improve the experience for your customers, agents, and managers. Whether your service team is one person or spread out in multiple global locations, Nubik can help you make each and every customer feel valued.