As businesses continue to reopen, managers are being called upon to change the way they provide services. They need to be sensitive both to the health of their employees and customers. Organizations wishing to demonstrate leadership in customer service must pay attention to details that will make a difference in the competitive landscape. This is where Nubik’s Coronavirus Response Pack for Field Service Lightning users comes into play.
Employee Wellness Check
Personal Protection Equipment (PPE)
Live Video Support
Preferred Field Service Operating Hours
Risk Evaluation for Helping with Prioritization
Virtual Remote Appointment Scheduling
Crisis Supervision Dashboard
Customer Wellness Check
We facilitate the setup and help you create personalized and relevant engagements with your customers, all while gathering important customer information for your sales team.
Our team will suggest the best solutions available to improve touchpoints in the customer service process. We also provide workshops to empower your service team with them the tools necessary to succeed.
Whether your service team is one person or spread out in multiple global locations, Nubik can help you make each and every customer feel valued.