Customer Service

Cloud-based solutions for customer support teams

Increase customer engagement through service excellence

Customer service is often the only direct experience that a customer has with an organisation. Good customer service builds trust, reinforces the brand, solves problems and, through word of mouth, attracts new customers.

Customer service excellence relies upon having a holistic view of the customer, with an up-to-date and accurate picture of historical and customer interactions, as well as having the right customer service processes. It further means being able to provide support over the phone, online, and in-person with one voice and consistent information.

OUR CLOUD-BASED SOLUTIONS FOR CUSTOMER SUPPORT TEAMS

Service Cloud

The AI-powered service platform for providing a consistent, omnichannel customer experience.

Field Service Lightning

Leverage your Service Cloud data to enhance the productivity and effectiveness of your field service personnel.

Community Cloud

The advanced collaboration platform for employee productivity, channel partner efficiency, and customer satisfaction.

Professional Services Automation

The complete solution from FinancialForce for resource and talent management, time and expenses, and billing.

Conga

The complete document management solution, including product documentation, contracts, and reports.

eSignLive

The electronic signature capture solution that accelerates the Order-to-Cash cycle.

Salesforce Maps

Mapping, routing, and territory management fully integrated with Salesforce. Track vehicles, workers, and field assets.

Custom Application Development

Deploy cloud-based apps on Heroku or Force.com, integrating capabilities from leading software vendors. 

Nubik’s cloud-based solutions for customer service and support teams provide a unified view of each customer across channels to purpose-built support tools that track and report on all interactions.

Many of these solutions draw upon artificial intelligence, enabling customer service and  support teams to identify new opportunities for enhancing the customer experience. They also provide reporting capabilities that enable teams to measure the effectiveness of their work and to allocate resources accordingly. To support customer service excellence, Nubik has developed a Service Success Program to help you understand the scope and scale of customer service processes at all levels so your team can implement the highest levels of customer care.

Satisfied Customers

alexandre leclerc, POKA's CEO testimonial with Nubik
Kim Blackburn, disher, testimonial with Nubik

Forward Thinking

In developing your plan to become an industry leader, you may find it worthwhile to read our blog posts >>

Customer service is no longer a one-channel communication method; it’s woven across many digital channels and throughout your company. To ensure your customer service experience is consistent and effective … LEARN MORE >>

In the USA, one out of five adults owns a voice assistant. Another study conducted by Capgemini confirms that almost one quarter (24%) of consumers would rather use a voice assistant than … LEARN MORE >>

Who hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business … LEARN MORE >>