Salesforce B2B Commerce
Modernize Your Approach to the Marketplace
Nubik B2B Commerce
OFFER YOUR CUSTOMERS AN AMAZON-LIKE EXPERIENCE
In today’s ever-changing marketplace, more and more businesses (and customers) are shifting their services to online-only or with a priority focus on online transactions. Ecommerce solutions were already poised to transform the way we do business, but today more than ever it’s become essential for businesses not just to excel, but to survive. Everything you need to do business with your customers should be online, accessible and tailored to local regions.
OUR CLOUD BASED ECOMMERCE SOLUTIONS
CASE STUDY
Ecommerce Success in the Pet Supply Industry
Our client, an international pet products manufacturer and distributor needed an e-Commerce overhaul. We built for them a complex backend ERP with dynamic pricing options and promotions based on three criteria:
1) Product-based: to advertise and ship inventory in bulk or liquidate stock;
2) Account-based: to offer incentives for individual accounts, big and small;
3) Region-based: for international or multilingual markets and accounts.
BUILD A BETTER BROWSING EXPERIENCE
Display and promote products on your homepage; create targeted promotions on multiple sections of your storefront on a pre-determined schedule; assign prices based on currency or for particular account groups; and break down products by categories and subcategories easily.
FEATURES:
- Featured Products
- Pricing
- Product Categorization
- Promotions
PINPOINT YOUR PRICING PREFERENCES
Determine a user’s ability to request quotes, view products, orders and multiple price lists with entitlements. Enabling effective accounts offer flexibility for customers to place orders on behalf of multiple parties.
FEATURES:
- Effective Accounts
- Request for Quote
- Multiple Price Lists
MANAGE ORDERS
END-TO-END
Simplify the customer experience with a detailed order history so you can see which products they’re likely to purchase again so you can anticipate future needs. Confirmation & Notification features will let each side know in real-time when shipments are ordered, in transit then delivered for greater efficiency.
FEATURES:
- Order History
- Confirmation & Notification
- Reorder
Case Study
Ecommerce Success in Pharmaceuticals
A major manufacturer and distributor of medical devices and pharmaceutical equipment needed an order management solution for B2B partners that would later be released to customers as an Ecommerce solution. They had received customer feedback that their current order management system was not easy to use and were facing pressure from the competition. We digitized their approach and made the ordering experience linear and streamlined with a functional tool that:
- Replaced their traditional ordering methods (phone, fax, etc…) with Salesforce to save time;
- Sent Sales Orders to the ERP in a few clicks;
- Could check order status directly via salesforce;
- Provided a smoother learning curve for users;
- Displayed the right pricing and values at all times;
- was simply faster and easier.
MORE FEATURES
OUR CLOUD BASED ECOMMERCE SOLUTIONS
ACCOUNT MANAGEMENT
Address Book, My Orders, Profile Management
Connecting B2B Commerce with your CRM enables you to manage accounts easily and efficiently: contact information from Salesforce can be edited, sorted and reviewed; and you can reorder past shipments, amend or cancel with a few clicks of a button our consumer experiences.
CART AND CHECKOUT
View Cart, Standard Checkout Flow, Address Management, Taxes
Enable users to view their cart at any time, configure checkout flow to auto-fill or remove steps as needed, allow users to revise billing and shipping addresses; automate tax calculations based on local region and requirements.
STOREFRONT ADMINISTRATION
Multiple Storefronts, Custom Domains / URLs
Customize multiple storefronts based on location, language or preferred URL to personalize your offering to buyers in international markets.
STOREFRONT AND UX
Product Browse, Product Details, Product Search, Responsive Design
Add product details for selective buyers, implement responsive design for mobile users, define and enable search criteria or offer suggestions based on customer history for those who wish to search or browse respectively.
CUSTOMER SERVICE
Account / Profile Access
Quickly addressing customer needs and concerns is as simple as pulling up account and profile information defined by permissions set by you, handles by CSRs.
CATALOG MANAGEMENT
Product Media, Related Products, Product Specs
Say goodbye to printed catalogs: B2B Commerce helps you manage and display product media, highlight related products, provide detailed specs and more.
EVERY DETAIL MATTERS
There are countless ways you can automate and elevate your Ecommerce presence. Integration into your CRM will lower costs to serve with a valuable tool designed to aid your sales and service channels tremendously as Salesforce B2B Commerce provides your team with a holistic view of the customer for a personalized touch. From there you will be better suited to retain business and keep your customers coming back. Your integrated CRM already hosts a treasure trove of data to make each recurrent experience for your customer smoother, more efficient and simply better. If you’re ready to put a plan into action, we’re ready to make it happen.