Accedian is one of the leading global suppliers of network performance monitoring equipment to network providers for over 15 years. Their products offer unprecedented visibility and actionable insights to reach peak reliability and quality of service.
In the early days, the company built a Salesforce VisualForce system to manage their manufacturing test results. As the company grew, they also needed a CRM to help them manage growth. With 90% of their business coming from outside Canada, they wanted a cloud-based CRM that was accessible 24/7, anywhere in the world.
As an innovative, high-tech organization, it would be easy to think that they could manage CRM internally. However, Accedian recognized the value of working with a skilled and knowledgeable partner who truly understood how to drive the maximum efficiency from the Salesforce platform they had in mind for the most efficient results. Nubik’s technical expertise and Salesforce partner status made us the right fit for the job.
Working hand-in-hand, we helped Accedian restart their Salesforce journey. They took a crawl-walk-run approach which began with configuring the system to manage opportunities, quoting, and price books.
After having achieved that first milestone, we set out on a long-term plan to build a more complete system. Along the way, the client invested in configuration, not custom development, to ensure future state accessibility. At the same time, they embarked on a program of continuous improvement, to integrate automation and other efficiencies to keep the system lean and user-friendly.
Over the following years, our relationship deepened to one of ongoing administrative support as well as special projects. Although Accedian has an in-house Salesforce Administration team, they balance their internal resources with Nubik’s expertise to get the most out of their system. With three Salesforce releases each year, they turn to us to implement new features.
Working together has become a regular activity, sometimes as often as bi-weekly, when new projects are being launched. There is a mutual professionalism and transparency that make this relationship a success. Accedian knows they can count on Nubik to get the job done quickly, and efficiently, and with open communication on both sides to ensure success.
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