The Ottawa Hospital is one of the largest teaching hospitals in Canada and serves more patients than any other academic health sciences center across the country. It collaborates with a wide range of partners to address the needs of the community and to build a strong integrated system for regional health care delivery.
The hospital is also a key partner in the provincial eHealth program, and as such, contributes its patient health information to a provincial clinical data repository.
The Ottawa Hospital represents the Northern and Eastern regions of Ontario and it works with many different stakeholders located throughout the province. Attempting to keep track of roughly 6,000 project activities with those stakeholders using spreadsheets or any other manual process was simply overwhelming. The hospital needed a tool that could help them organize all that information and facilitate collaboration between stakeholders.
The hospital faced three main challenges:
1) Ensure that the clinical information was kept in a common repository. With so many stakeholders, collaboration was a key factor of the program. The Ottawa Hospital needed one central source of truth from which to access all the information. All its collaborative activities, evidence and business practices had to be stored in one place.
2) Allow clinicians to see the data and to help their patients out directly within their clinical care center, through the adoption of a user database. The ability to have up-to-date information, to stay current every time there is a change, as well as to drill down and access real-time data, is truly powerful. In short, the hospital wanted to track the status of the provincial electronic health records in real-time.
3) Provide ease of access to that information.
The Ottawa Hospital was not looking to build a technical team with Salesforce expertise. ‘’It was a configuration process,’’ explains Mr. Brant Farquharson, Program Director, The Ottawa Hospital. ‘’Taking our requirements and configuring the solution as an off-the-shelf package really gave us the solution we needed.’’
The hospital management knew what they wanted to achieve but they were not sure how to make it happen. Nubik, as a service provider, had the expertise to help them implement their new CRM software.
‘’Nubik was able to provide guidance into what our Salesforce system would look like and supported us during the whole duration of the program,’’ added Claire Keon, Program Change & Communications Lead, The Ottawa Hospital.
Nubik was able to complete the project in a very short time while achieving impressive results. By choosing the right platform and the right partner for service integration, TOH helped Ontario’s providers and patients meet the needs for clinical information. The entire team of The Ottawa Hospital is now using Salesforce every single day and is much more productive.
‘’I truly don’t know where we’d be today if we didn’t have Salesforce supporting our program, and the expert knowledge and positivity that Nubik brought made for a great experience overall,’’ said Claire Keon.
‘’We would not have been able to get up and running as quickly as we did without the assistance of Nubik; they came in and understood our requirements and in a very short period of time, we had something up and running and were able to get started with all the different stakeholders,’’ noted Michael Martineau, Project Manager.
‘’Others are looking at us now because we put in a tool and management program that never existed such as this, using Salesforce as an onboarding system; we have actually received other references and people are calling us to ask how we did it,’’ explained Brant Farquharson, The Ottawa Hospital.