Professional Services

By Jennifer Hickey, Salesforce ConsultantWho hasn’t heard about the 4th industrial revolution? At its core lies the customer experience. This experience disrupts all areas of business, from the marketing approach, through the experience of the sales process all the way to after-sales service. To continue...

By Nathalie Adam, Salesforce Consultant at NubikFrom the outset, let me make one thing clear: you don’t learn business analysis but rather, it is something you develop. Of course, you should take a course to properly learn the fundamentals. But business analysis is above all...

By Alexandre Boyer et Julien Tozzi Managing project assignments for a team of 10 people is a relatively simple task, nothing an excel worksheet can’t handle. Combined with weekly project status updates, you can keep track of what’s going on: who is doing what, which projects...

Customer support and service has never been more critical, and is an integral part of the product experience, playing a critical role in building your customer base, your reputation and your success.At the same time, the possible contact points with customers has grown from the...