Field Service Lightning

Deliver seamless customer experiences

Provide customers with a consistent experience from the phone to the field and back, with technician and work order status updated in real-time. Connect field personnel with support agents over voice, video, or chat to remotely diagnose and solve customer issues.

Enhance productivity at the customer site

Empower mobile field personnel with tools to update work orders, answer customer queries, order parts, adjust job status, expense inventory, and plan journeys, from anywhere on any device.

Deploy and manage field assets intelligently

Automate dispatching based on technician availability, skill set and past experience. Route personnel, tools, and parts to where they can be most effective. Track field service efforts and update customer records in real time.

Field Service Lightning Implementation

Enhance

Leveraging your existing customer, product, and service data in Service Cloud, Nubik’s team of field service specialists will work with you to understand your organisation’s specific field service capabilities, your unique challenges, and your different customer support entitlements. Nubik will recommend best practices for customer service excellence and the Field Service Lightning and Service Cloud configurations that support them.

Extend

Integrate process data and outcomes, from the initial customer request to the work order, bill of materials, equipment used, and time worked into a single dashboard available from desktop and mobile that provides managers and dispatchers with actionable insight. Leverage machine learning to automatically identify field repair or installation challenges and proactively propose process and tool enhancements.

Why Nubik