An essential tool for any field force
What is FSL and why is it relevant?
Field Service Lightning is a great example of Industry 4.0 technology being leveraged to enhance business operations. Cloud-connected A.I., such as Salesforce Einstein is used to connect field personnel with the insights and action needed to operate efficiently and deliver a seamless customer experience.
With mobile availability, field service teams are also able to be more reliable, productive and have access to the support they need when they need it.
FSL ROI seen on Nubik’s projects
+83% Worker Productivity
+55% Faster Response Time
+71% New Revenue
FSL Highlights
Deliver seamless customer experiences
Provide customers with a consistent experience from the phone to the field and back, with technician and work order status updated in real-time. Connect field personnel with support agents over voice, video, or chat to remotely diagnose and solve customer issues.
Enhance productivity at the customer site
Empower mobile field personnel with tools to update work orders, answer customer queries, order parts, adjust job status, expense inventory, and plan journeys, from anywhere on any device.
Deploy and manage field assets intelligently
Automate dispatching based on technician availability, skill set and past experience. Route personnel, tools, and parts to where they can be most effective. Track field service efforts and update customer records in real time.
FIND OUT MORE ABOUT FIELD SERVICE BEST PRACTICES
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The Journey Towards Field Service Excellence for Manufacturers
Here’s Nubik’s take on FSL:
Our team of field service specialists will work with you to understand your organisation’s specific field service capabilities, your unique challenges, and your different customer support entitlements.
We will recommend best practices for customer service excellence, from the initial customer request to the work order, bill of materials, equipment used, and time worked.
what they’re saying
FSL IN ACTION
This guided tour is provided by Certified Field Service Consultants only.
You won’t be in touch with a sales representative, unless you ask for it.
