FIELD SERVICE LIGHTNING

An essential tool for any field force
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What is FSL and why is it relevant?

Field Service Lightning is a great example of Industry 4.0 technology being leveraged to enhance business operations. Cloud-connected A.I., such as Salesforce Einstein is used to connect field personnel with the insights and action needed to operate efficiently and deliver a seamless customer experience.

With mobile availability, field service teams are also able to be more reliable, productive and have access to the support they need when they need it.

FSL ROI seen on Nubik’s projects

higher customer satisfaction with Service Cloud

+83% Worker Productivity

+55% Faster Response Time

+71% New Revenue

FSL Highlights

Deliver seamless customer experiences

Provide customers with a consistent experience from the phone to the field and back, with technician and work order status updated in real-time. Connect field personnel with support agents over voice, video, or chat to remotely diagnose and solve customer issues.

Enhance productivity at the customer site

Empower mobile field personnel with tools to update work orders, answer customer queries, order parts, adjust job status, expense inventory, and plan journeys, from anywhere on any device.

Deploy and manage field assets intelligently

Automate dispatching based on technician availability, skill set and past experience. Route personnel, tools, and parts to where they can be most effective. Track field service efforts and update customer records in real time.

Salesforce FSL Guided Tour (free demo) with Nubik

FIND OUT MORE ABOUT FIELD SERVICE BEST PRACTICES

Our eBooks are written to guide your business.

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The Journey Towards Field Service Excellence for Manufacturers

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Here’s Nubik’s take on FSL:

Our team of field service specialists will work with you to understand your organisation’s specific field service capabilities, your unique challenges, and your different customer support entitlements.

We will recommend best practices for customer service excellence, from the initial customer request to the work order, bill of materials, equipment used, and time worked.