Enabling Technicians to become heroes
Field service reimagined for a connected world
Salesforce Field Service Lightning leverages your Service Cloud data—and the power of Salesforce Einstein artificial intelligence—to enhance the productivity and effectiveness of your field service personnel, while providing your customers with a seamless experience from first contact to ultimate resolution. Provide field personnel with the customer insights and intelligence they need to deliver on service commitments and the knowledge to upsell or cross-sell other products and services. Monitor and report on field service activities in real-time, generating insights that can drive service enhancements.
FSL ROI seen on Nubik’s projects
FSL Highlights
Deliver seamless customer experiences
Provide customers with a consistent experience from the phone to the field and back, with technician and work order status updated in real-time. Connect field personnel with support agents over voice, video, or chat to remotely diagnose and solve customer issues.
Enhance productivity at the customer site
Empower mobile field personnel with tools to update work orders, answer customer queries, order parts, adjust job status, expense inventory, and plan journeys, from anywhere on any device.
Deploy and manage field assets intelligently
Automate dispatching based on technician availability, skill set and past experience. Route personnel, tools, and parts to where they can be most effective. Track field service efforts and update customer records in real time.
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The Journey towards Field Service
Excellence for Manufacturers
Still not convinced, or just curious to know more about FSL with Nubik?
Here’s what we have to say.
Nubik’s team of field service specialists will work with you to understand your organisation’s specific field service capabilities, your unique challenges, and your different customer support entitlements.
Nubik will recommend best practices for customer service excellence, from the initial customer request to the work order, bill of materials, equipment used, and time worked.
what they’re saying
FSL IN ACTION
This guided tour is provided by Certified Field Service Consultants only.
You won’t be in touch with a sales representative, unless you ask for it.
