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Salesforce Service Cloud

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Offer smarter service based on insights and understanding.

Our Salesforce AppExchange Score
4.7
5
As of June 3, 2021

Satisfy customer needs with automated case management, tickets, and service processes.

Salesforce Service Cloud is all about empowering
your agents with the right tools to connect with
customers on a personal level while resolving cases
quickly and efficiently. After all, when it comes to customer care, time is critical and every minute counts.

Optimize Customer Care

Give your customers the answers they need, when they need them.

Personalize Your Service Offering

Empower agents with tools to provide a level of care that encourages customer loyalty and continued business.

Provide Multi-Channel Support

Interact with customers at their convenience: by chat, phone, email or social media.

Supply superior service

Need Salesforce sooner? Our QuickStart program will get you up and running in just 10 days.

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Service Cloud Client Stories
Boston Dynamics
Spot on Service
Get the full story
Industry
Manufacturing & Distribution, High Tech
Implementation
Rootstock Cloud ERP, Salesforce, Experience Cloud, Service Cloud
Astech Featured Main Image
asTech
Processing 50x More Requests Per Day
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Industry
High Tech
Implementation
Pardot, Sales Cloud, Service Cloud, Field Service, FinancialForce ERP Cloud, Supply Chain Management
Johnston Food Service & Cleaning Solutions
Synthesizing CRM Data in the Service Industry
Get the full story
Industry
Professional Services, Manufacturing & Distribution
Implementation
Pardot, Sales Cloud, Service Cloud
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The Price of Poor Customer Service
Customer service can make or break how connected people feel to your brand. Field service personnel can be your best (and worst) ambassadors. It's up to you to make sure they have the right tools for the job.
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Service Cloud Article 2 Listing Image
Pain Points in Professional Services and how to Fix Them
Enjoy this quick summary from Nubik about Salesforce Service Cloud and the top three top pain points for professional services organizations, along with tips to help you fix them and initiate a conversation with your team.
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Service Cloud Article 3 Listing Image
10 Ways to Improve Customer Experience
Remote agents can play a key role in serving your customers and looking after their needs. Armed with the right technology and flexible systems, a remote workforce can help your business overcome any obstacle. Here are 10 ways to improve your customer’s experience with Salesforce Service Cloud.
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