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Salesforce Field Service allows you to connect field personnel with the insights and action needed to operate efficiently and deliver a seamless customer experience. Give your teams the tools to automate scheduling and dispatching, keep customers in the loop, and monitor performance with analytics for real-time visibility into your day-to-day operations.
Deliver a Seamless Customer Experience
Provide virtual support as needed on a case-by-case basis to scale back in-person visits while allowing customers to book over the phone or schedule video appointments.
Manage Field Assets Intelligently
Automate dispatching based on technician availability, skill set and past experience. Route personnel, tools, and parts to where they can be most effective. Track field service efforts and update customer records in real time.
Enhance Worksite Productivity
Empower mobile field personnel with tools to update work orders, answer customer queries, order parts, adjust job status, expense inventory, and plan journeys, from anywhere on any device.