Service Cloud
Salesforce + Financialforce
implementation services
Empowering you and your agents with the right systems to resolve cases quickly and easily is what Service Cloud® is all about. Connect with your customers in a whole new way and deliver outstanding customer service on every channel. Time is critical when talking about customer care, and a satisfying customer service benefits the whole service team.
SERVICE CLOUD ROI (1 ST year on average) For our Clients
+25% retention rate
+82% customer satisfaction
+34% recurring revenues
Highlights
Deliver 24/7 customer service
Give your customers the answers they need, whenever they need them.
Personalize your customer care
Provide personalized service that goes above and beyond what your competitors can deliver.
Support your customers on any channel
Meet customers where they live with multichannel support, including phone and email, to social-media.
STILL NOT CONVINCED, OR JUST CURIOUS TO KNOW MORE ABOUT
SERVICE CLOUD?
HERE’S WHAT WE HAVE TO SAY
QuickStart
We facilitate your setup and help you create personalized and relevant engagements with your customers, all while gathering important customer information for your sales team.
Process Improvement
Our team will suggest the best solutions to improve every touchpoint in the customer service process. Then we provide workshops that will empower your service team and give them the necessary tools to execute their roles.
Love Is All They Need ♡
Ultimately, we improve the experience for your customers, agents, and managers. Whether your service team is one person or spread out in multiple global locations, Nubik can help you make each and every customer feel valued.
WHAT THEY’RE SAYING
SEE IT IN ACTION
This guided tour is provided by Certified Service Cloud Consultants only.
You will see “a day in the life of a Service Excellence Agent”.
